Q: I have a few customers that have overpaid their invoices by a few cents. How do I write off these small amounts?
Write off overpayments
Create a Debtor Invoice for the amount of the overpayment [Blue Arrow] > Then create a Receipt [light Green] > Enter the customer code [Orange Arrow] > The Previous Overpayment for Debtor window opens [Red Arrow} > Click the Use Previous Surplus [Green Arrow] . The Apply Overpayment opens [Purple] > Click the Apply button [Black Arrow].
The Overpayment and outstanding invoice offset each other removing the invoice from AR.